Service Level Agreements

An annual service agreement between our family of schools and the Guildford Diocesan Board of Education.


Sarah Bolton
GDBE Schools HR Team
01483 484900

HsLA 2020-21

Service Level Agreement

What Schools Receive

  • Schools choosing to join the scheme will not have to worry about where to get advice when they need it as our experienced associate HR consultants will be dedicated to look after you. 
  • Advice can be sought between 9.00 am and 5.00 pm every working day and at other times by agreement with the consultant.
  • Advice will be provided on terms and conditions of employment, pay and HR issues. 
  • Your HR consultant will respond to your enquiries by email, by phone questions and signpost you to resources on the schools portal.
  • Our HR consultants will provide you with professional consultancy advice by telephone and email. In addition, they will undertake video conferences, or undertake site visits for meetings with Headteachers, Senior Leaders and Governors. 
  • Our HR consultants will attend Hearings and Appeals during the working day and in the evenings, provided that there is early consultation on dates and times.

HR Advice, Guidance and Consultancy
There is no upper limit to advice and consultancy hours however the service recognises that demand will vary based on need.

Our Premium Services
The HsLA CORE subscription provides access to online Premium Services delivered in partnership with carefully selected third party providers.
These Premium Services are 'PAYG' and service provision fees have been negotiated in advance on behalf of the GDBE. 

Each subscribed school or academy may access premium service providers independently via our schools portal with the benefit of accessing services at our Diocesan Group Rates for

  • Diocesan recruitment site and applicant management system
  • DBS and support for the Single Central Record
  • Occupational Health
  • Employee Assistance

Diocesan HR Partner Support
This is for highly specialised work requiring dedicated targeted support over a sustained period or specific pieces of added value HR or OD Consultancy not specified in our SLA buyback.
Our HR associates will discuss with you in advance. We negotiate our time with you for any work carried out and charge pro-rata according to need.
We include a schedule of fees as a guide to half or full days. Our approach ensures a non-judgemental confidential working partnership to identify the type of support required and agree a date and time for specialist services or training that is most efficient and effective.

The HsLA Core Service is for a period of one year starting on 1st April and will continue for successive periods for a minimum of two years. 

Termination of the Service
Should a school wish to terminate the service before the end of the agreed term, the following terms apply:

  1. Three months' notice of the intention to terminate must be given, in writing, to the contact details given below. 
  2. The notice must be delivered by a 'signature on delivery service' to the GDBE at Church House, Guildford, 20 Alan Turing Road, Guildford, Surrey GU2 7YF.
  3. Fees equivalent to six months payments will be due at the point of termination to account for early termination.
  4. Any refund of fees will be made at the point the service ceases.

HsLA Core

Diocesan Associate HR Consultant and Employee Relations Support Services

Diocesan Associate HR Consultant

  1. HsLA Associate HR Consultant Support
  2. HsLA Schools Portal Document Resource Access  Employment policies, procedures, guidance Model Policies, Model Contracts, How to…Guidance
  3. Premium Services—Approved Partner Support
  4. Diocesan Career Site—Approved Partner Support